Pentax Confirms Sensor Stain Issue in K-5 DSLR

The Amateur Photographer is reporting that Pentax has released a statement confirming that some Pentax K-5 DSLRs were shipped with a defective sensor.  It is believed by Pentax that this problem was a manufacturing issue and that the problem has been corrected.  The statement from Pentax reads:

We would like to express our heartfelt appreciation for your patronage of PENTAX products.

We deeply regret that the first shipment of our PENTAX K-5 digital SLR camera included some products with a stained image sensor — a problem which we believe was caused during manufacturing — causing them to occasionally produce images with spots which look something like water drops, and which users cannot remove with ordinary cleaning methods.

All users of these defective products will receive free repair at our service center.

We sincerely apologize for any trouble and inconvenience this problem may have caused. We also promise to do all we can to achieve the highest level of quality control in the future, and eliminate any worries our customers might have about our products. We sincerely appreciate your kind understanding and cooperation regarding this issue.

On a bit of a personal note, I bought a K-5 DSLR and it had this “sensor stain” problem.  I returned my defective camera to Pentax USA (repair center) and it was promptly replaced with a brand new camera.  Kudos for Pentax’s high level of customer service.

This entry was posted in Camera News and tagged , , . Bookmark the permalink.

5 Responses to Pentax Confirms Sensor Stain Issue in K-5 DSLR

  1. Melissa says:

    Kudos to Pentax to maintain a good reputation and put this apology out. Some people dont realize the effort that goes into making camera and lenses and things can happen during that fragile process. Very happy to hear that Pentax is on this and correcting the issue.

  2. Carmen says:

    I heard that pentax are fixing the k-5’s now…. no gaurantee they will ship a new one back.

    • Scott says:

      Although I received a new camera in full retail packaging including all accessories, another forum member here received only a replacement camera body in a plastic bag.

      So you info is that they are now just fixing the defective cameras? Are they replacing the Low Pass filter or cleaning it? I would assume that people with thie problem are getting their actual cameras back instead of refurbs.

  3. Boardhead says:

    I sent mine in for this issue from Canada and it travelled all the way to Japan for service. It returned in perfect condition with the same serial number, but the EXIF ShutterCount was reset to 4 (from about 900 when I sent it in). I’m not sure how much of the innards they replaced, if any. The only indication of what they did was a hand-scrawled “cleaned/adjusted” on the invoice.

    But I am very happy to get the original serviced rather than a replacement because the camera was perfect in all other respects.

  4. Boardhead says:

    I forgot to mention: The turn-around time for me was 32 days.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>